Speaker(s): Rosalind Roussow (Sun Life Financial of Canada(UK)), Tim Bateman (Mazars)
The value of with-profits for consumers working party has been set up by the Institute and Faculty of Actuaries to investigate whether consumers understand the value of their with-profits policies. The working party aims to consider both the history of with-profits in the UK and the current issues that may impact with-profits policyholders in the future, including the impact of funds in run-off as seen from the consumer's viewpoint .
The working party has proposed two phases of work. Phase 1 has gathered and summarised existing research relating to this subject. Phase 2 will then consider any gaps in this research with a view to carrying out further consumer research as required and drawing conclusions.
This session includes elements of the Phase 1 research by examining the with-profits landscape and consumer focused research, as well as the findings of the working party's with-profits communications review, and the results and findings of the further Phase 2 consumer research due to be conducted in the second half of 2017, with a particular focus on the needs and demands of with-profits policyholder communications from a consumer perspective.