While insurers, regulators, and governments focus on the downside financial risks caused by the pandemic, COVID-19’s role in the consumer experience has received less attention. How are insurers adapting their business models in response to COVID-19 and consumers’ growing needs? Will a return to normal be enough? What tools are needed to ‘bounce forward’?

• The effects of changing consumer attitudes and behaviors on trust, confidence, and willingness to purchase
• Changes insurance carriers are seeing across their distribution channels
• Strategies being deployed to optimize traditional distribution while enhancing the customer experience

This video is part of the RGA Knowledge Day!